Refund policy
Right of Withdrawal
At SABOT YOUYOU, we want you to be completely satisfied with every order.
You have 14 days from the date you receive your order to exercise your right of withdrawal, without having to provide a reason.
If your order contains several items delivered separately, this period begins on the date you receive the last item.
If the final day of the withdrawal period falls on a Saturday, Sunday or public holiday, the deadline is extended to the next working day.
These provisions apply subject to statutory exceptions and any additional rights provided under applicable law.
How to Request a Return
You can submit your return request directly online through your SABOT YOUYOU customer account, using the return or cancellation feature.
You can also contact our customer service team at help@sabotyouyou.com, providing your order number and full name to help us process your request.
You may exercise your right of withdrawal by submitting any clear and unambiguous statement expressing your decision to withdraw, including by using the standard withdrawal form provided at the end of this policy.
Our team will guide you through the necessary steps.
Free Returns in Mainland France
Returns are completely free of charge for orders delivered within mainland France.
SABOT YOUYOU covers all return shipping costs and arranges a FedEx collection directly from your home.
Once we receive your request, our customer service team will arrange a collection date with you, subject to the carrier's availability.
Simply prepare your parcel carefully and hand it over to the FedEx courier at the agreed time.
Returns Outside Mainland France
For orders delivered outside mainland France, return shipping costs are the responsibility of the customer, unless otherwise required by applicable law.
You have two options:
Option 1 – Arrange Your Own Return
You may arrange the return shipment yourself using a carrier of your choice, at your own expense.
Please contact our customer service team at help@sabotyouyou.com to obtain the return address and necessary instructions.
Option 2 – Have SABOT YOUYOU Arrange Your Return
If you prefer, our customer service team can arrange a FedEx collection directly from your home.
The return shipping cost will be communicated to you in advance.
Once you have agreed to the amount, we will send you a secure payment link to cover the return shipping fees.
After payment has been completed, our team will schedule the FedEx collection.
Return Conditions
We recommend carefully packing the items, preferably in their original packaging, together with their accessories and tags, whenever possible.
Shoes may be tried on to check their size, fit and characteristics, just as they would be in a physical store.
However, all items must be handled with care.
Customers may be held responsible for any loss in value resulting from handling beyond what is necessary to establish the nature and characteristics of the products, in accordance with applicable regulations.
When exercising your right of withdrawal, you have an additional 14 days from the date you notify us of your decision to return the items, unless SABOT YOUYOU offers to collect them directly.
Sale Items and LAST CHANCE
Items purchased during promotional offers, sales or from our LAST CHANCE selection benefit from the statutory right of withdrawal under the same conditions as other products.
Certain statutory exceptions may apply, particularly to products made to the customer's specifications or clearly personalised.
Electronic Gift Cards
SABOT YOUYOU e-gift cards are delivered by email immediately after purchase and can be used as soon as they are received.
Unused Gift Cards
A withdrawal request may be submitted within the applicable statutory period, including within 14 days of purchase where the statutory right of withdrawal applies.
After verification, the gift card will be deactivated and the refund processed in accordance with applicable regulations.
Used Gift Cards
Gift cards that have already been used, either partially or in full, are not eligible for a discretionary refund solely due to a change of mind.
This provision does not affect consumers' statutory rights, including where a legal right of withdrawal remains applicable.
Requests concerning partially used gift cards will be assessed according to their usage and the relevant legal provisions.
Exchanges
Would you like to exchange your pair of clogs for another size or design?
Please contact our customer service team at help@sabotyouyou.com.
Our team will guide you through the process, subject to product availability.
Depending on the circumstances, we may suggest returning your item and placing a new order.
Damaged, Faulty or Non-Conforming Items
We recommend inspecting your order upon receipt.
If an item is faulty, has been damaged during shipping or does not match your order, please contact our customer service team at help@sabotyouyou.com.
Our team will review your request and help you find an appropriate solution.
Return shipping costs for faulty or non-conforming items will be covered by SABOT YOUYOU in accordance with applicable statutory consumer guarantees.
These guarantees apply independently of the 14-day withdrawal period.
Refunds
When exercising your right of withdrawal, refunds will be processed without undue delay and no later than 14 days after you notify us of your decision.
Where SABOT YOUYOU offers to collect the items directly, the refund will be issued within the applicable statutory period.
In other cases, in accordance with applicable regulations, we may withhold the refund until we have received the returned items or until you have provided proof of their return shipment, whichever occurs first.
Refunds will be issued using the same payment method as the original transaction, unless you have expressly agreed otherwise.
If you withdraw from the entire order, any original standard delivery costs will also be refunded in accordance with applicable legal provisions.
Additional costs resulting from choosing a delivery method more expensive than standard delivery will not be refunded.
No restocking fees apply.
For any questions regarding your refund, our customer service team remains available at help@sabotyouyou.com.
Standard Withdrawal Form
Please complete and submit this form only if you wish to exercise your right of withdrawal.
To:
COAST COLLECTION – SABOT YOUYOU
6 rue Albert Einstein
Zone de Numérimer
85340 Les Sables-d'Olonne
France
Email: help@sabotyouyou.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Order number:
Item(s) concerned:
Ordered on:
Received on:
Customer's full name:
Customer's address:
Date:
Signature (only if this form is submitted on paper):