Shipping policy
SHIPPING INFORMATION
Order Shipping
All physical products purchased from SABOT YOUYOU are shipped exclusively via FedEx to the delivery address provided at checkout.
Our e-gift cards are delivered by email immediately after purchase and do not require physical shipping.
Shipping Within Mainland France
Free FedEx shipping is available for all orders delivered within mainland France.
International Shipping
SABOT YOUYOU offers international shipping via FedEx to destinations available at checkout.
For orders shipped outside mainland France, shipping costs are calculated according to the destination and displayed before the order is confirmed.
Delivery Times and Tracking
Delivery times vary depending on the destination and shipping conditions.
The applicable delivery timeframe is communicated before the order is confirmed.
Once your order has been dispatched, you will receive a confirmation email containing the information needed to track your FedEx parcel.
Delivery Issues
If you experience any issues with your delivery, please contact our customer service team at help@sabotyouyou.com.
Our team will assist you with any necessary enquiries regarding your shipment.
RETURNS INFORMATION
Free Returns in Mainland France
Returns are free of charge for orders delivered within mainland France.
SABOT YOUYOU covers the return shipping costs and arranges a FedEx collection directly from your home.
Returns Outside Mainland France
For orders delivered outside mainland France, return shipping costs are the responsibility of the customer, unless otherwise required by applicable law.
You may arrange your return using a carrier of your choice or ask our customer service team to organise a FedEx collection directly from your home.
In the latter case, the return shipping cost will be communicated in advance, and a secure payment link will be provided before the collection is arranged.
Return and Refund Conditions
For full details regarding withdrawal periods, return conditions, refunds and applicable exceptions, please refer to our Refund Policy.
For any questions, please contact our customer service team at help@sabotyouyou.com.